Terms & Conditions

1. Acceptance of Terms

Welcome to PickUp! By accessing or using our mobile application and services (collectively, the "Service"), you agree to comply with and be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Service.

2. Description of Service

PickUp is a platform that connects people for sports and recreational activities. Our Service allows users to:

• Create and join events for various sports and activities
• Connect with other users through clubs and communities
• Share posts and interact with the community
• Process payments for paid events through our secure payment system
• View and manage user profiles

3. User Accounts

To use certain features of our Service, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

4. Payments and Fees

4.1 Event Payments

Some events on PickUp may require payment for participation. When you join a paid event:

• Payment is processed securely through Stripe
• Funds are held until the event is completed
• A platform fee of 5% is applied to each transaction
• Event organizers receive payouts after event completion

4.2 Refunds

Refund policy for paid events:

• You may leave an event before it starts and receive a refund
• Refunds return 95% of the payment (platform fee is retained)
• Refunds are automatically processed when you leave a paid event
• Event cancellations by organizers result in full refunds to participants
• Refunds may take 5-10 business days to appear in your account

4.3 Disputes

If you have payment disputes, please contact us at harrison@playpickup.app within 30 days of the transaction.

4.4 Subscription Plans

We offer two subscription plans for premium features on PickUp:

• Pickup Pro: $5 per month
• Pickup Platinum: $12 per month

4.4.1 Subscription Details

By subscribing to one of our premium plans, you gain access to additional features, including enhanced event management and exclusive content.

4.4.2 Auto-Renewal

Your subscription will automatically renew at the end of each billing cycle unless you cancel it at least 24 hours before the end of the current period. You can manage or cancel your subscription at any time through your account settings on the app or your device's App Store settings.

4.4.3 Cancellation and Refunds

To cancel your subscription, go to your App Store settings and follow the instructions to manage your subscriptions. If you cancel your subscription, you will continue to have access to premium features until the end of the current billing period. We do not offer refunds for unused portions of a subscription.

4.4.4 Subscription Fees

The fee for each subscription plan will be charged to your iTunes account at the time of purchase. Pricing may vary depending on your region and any applicable taxes.

4.4.5 Changes to Subscription Fees

We reserve the right to change the pricing for our subscription plans. You will be notified of any price changes, and you can choose to accept or cancel your subscription at that time.

5. User Conduct

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Post false, misleading, or fraudulent content
• Harass, abuse, or harm other users
• Distribute spam or unsolicited messages
• Attempt to gain unauthorized access to our systems
• Engage in any activity that disrupts or interferes with the Service

6. Event Organizer Responsibilities

If you create events on PickUp, you agree to:

• Provide accurate event information
• Host events as scheduled or provide appropriate notice of cancellation
• Maintain a safe and respectful environment for participants
• Comply with all applicable laws and venue regulations
• Not cancel events after receiving payment without valid reason

7. Content Ownership and License

You retain ownership of any content you post on PickUp. However, by posting content, you grant us a worldwide, non-exclusive, royalty-free license to use, display, reproduce, and distribute your content in connection with operating and promoting the Service.

8. Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using the Service, you agree to our Privacy Policy.

9. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind. We do not guarantee that the Service will be uninterrupted, secure, or error-free. PickUp is not responsible for:

• The conduct of users on or off the platform
• Injuries or damages that may occur during events
• Disputes between users
• The accuracy of user-provided information

10. Limitation of Liability

To the maximum extent permitted by law, PickUp and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or other intangible losses resulting from your use of the Service.

11. Indemnification

You agree to indemnify and hold harmless PickUp, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Service or violation of these Terms.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes via the app or email. Your continued use of the Service after changes constitute acceptance of the modified Terms.

13. Termination

We reserve the right to suspend or terminate your account at any time for violations of these Terms or for any other reason at our discretion. Upon termination, your right to use the Service will immediately cease.

14. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles.

15. Contact Information

If you have questions about these Terms, please contact us at:

Email: harrison@playpickup.app
Website: playpickup.app

20. User-Generated Content Moderation

PickUp is committed to maintaining a safe and respectful environment for all users. To achieve this, we have implemented the following measures:

20.1 Content Filtering

We utilize automated and manual content filtering tools to detect and block objectionable content. While we strive to minimize inappropriate content, users are encouraged to report any harmful or offensive material they come across.

20.2 Reporting Inappropriate Content

Users can report content they believe to be inappropriate, abusive, or violating our community guidelines. Reports will be reviewed by our moderation team, and actions will be taken within 24 hours of the report.

20.3 Blocking Abusive Users

If you encounter an abusive user, you can block them immediately through the app. Blocking a user will also notify the developer of the inappropriate behavior. Once blocked, all content from the offending user will be removed from your feed instantly.

20.4 Developer Actions

We are committed to acting swiftly on reported content. If a user violates our community guidelines, we will remove the content and may take action to eject the user from the platform. All reports will be reviewed within 24 hours.